Frequently Asked Questions
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Frequently Asked Questions
VIP Membership
Orders Related
Shipping Related
Local Delivery within Singapore
• Free local delivery for orders above $50 within Singapore
• A flat rate of $6 delivery charge is applicable to orders below $50 unless otherwise stated
• Delivery timings are between Monday to Saturday 9am-9pm (excluding Public Holidays).
• Any order(s) or delivery cancellation after item(s) have been dispatched from our warehouse, the delivery costs incurred will be borne by customer [This includes order(s) with free delivery].
*For orders made during peak seasons such as Black Friday, 10.10, 11.11, 12.12, Christmas Eve/Day, New Year Eve/Day or Chinese New Year Eve/Day, delivery from the courier company may be delayed to up to 5 working days. Please note that our office will be closed on PH & eve of Christmas, New Year, and Chinese New Year.
|
Time of Order |
Earliest Available Delivery |
Example |
|
Monday – Friday before 2pm |
Next Working Day |
For orders placed on Monday, 11am, earliest delivery will be Tuesday. |
|
Friday after 2pm, Saturday, Sunday & Public Holiday |
Following Working Day |
For orders placed on Friday after 2pm, earliest available timeslot will be the following Tuesday. |
Terms & Conditions
Please notify us immediately of any change to your delivery address or contact number. Any changes in the shipping address details after the submission of your order may incur an administrative charge of $10.00.
If you specifically instruct our delivery team to leave your delivery outside the door of the specified delivery address, such delivery shall be at your sole risk and you accept all liability and risk of loss, theft, and damage. For all other deliveries, please arrange for someone to receive the delivery and sign off the delivery invoice.
International Shipping
*All international shipping services have been suspended until further notice.
Payment Related
Returns & Refunds
Privacy Policy
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